.𖥔 ݁ ˖ Store Policy .𖥔 ݁ ˖

Welcome to Maison Venise! We aim to provide an exceptional shopping experience and want to ensure you have all the information you need about our products, orders, and policies. Please read carefully before making a purchase.

Shipping Policy

Canada

  • Standard shipping: 3–7 business days

  • Expedited shipping: 1–3 business days

  • Tracking numbers are provided for all shipments.

United States

  • Standard shipping: 5–10 business days

  • Expedited shipping: 2–5 business days

  • Customs and import duties may apply and are the responsibility of the customer.

International

  • Standard shipping: 10–21 business days, depending on location

  • Expedited shipping: 5–10 business days

  • Customs fees, import taxes, and duties are the responsibility of the customer.

  • Delivery times may vary depending on customs clearance and local postal services.

 

Digital Products

  • All digital products are non-refundable.

  • Once your purchase is confirmed, you will receive instant access to download your files.

  • Please double-check your order before completing your purchase, as we cannot offer refunds or exchanges for digital downloads.

Returns & Exchanges

  • Custom orders are not eligible for returns or exchanges.

  • For ready-to-ship items:

    • Exchanges are accepted within 7 days of receiving your order if the item is unused, in its original condition, and in the original packaging.

    • To initiate an exchange, please contact us with your order number and photos of the item.

    • Return shipping costs for exchanges are the responsibility of the customer.

    • We cannot guarantee exchanges for sold-out or limited-edition items.

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 3 days of receipt with photos so we can assist you.

  • We will provide a replacement or exchange for eligible items at no additional cost.

Order Cancellations

  • Custom orders cannot be canceled once production begins.

  • Standard items may be canceled within 24 hours of purchase if they have not yet been shipped.

Care Instructions

  • Our items are handmade and require special care. Please refer to individual product descriptions for care instructions to maintain the quality and longevity of your item.

Additional Notes

  • By purchasing from Maison Venise, you agree to these policies.

  • Prices, availability, and shipping fees are subject to change without notice.

  • We reserve the right to update or modify our policies at any time; the latest version will always be available on our website.

For additional information or questions, please contact us at contact@maisonvenise.com